Shipping policy
Processing & Shipping Timeline
Please anticipate that it may take 3-7 business days for us to process and ship your order. All quoted shipping times are in addition to the processing period.
Shipping Methods & Tracking
- We ship via USPS for domestic deliveries and will send tracking information via email at the time of shipment for packages sent via First Class or Priority Mail.
Shipping Agreements
- The customer confirms they have provided a correct and secure mailing address.
- The customer agrees not to hold HavenSock LTD responsible for packages lost or damaged by USPS.
- We are not responsible for any package stolen from the customer’s address.
- Refunds will not be issued for items lost or damaged by USPS, as we follow USPS shipping standards to ensure safe delivery.
- Customers are responsible for filing claims with USPS for damaged or lost packages.
- If the tracking states “delivered,” but the package is not received, HavenSock LTD is not liable. USPS has successfully delivered to the provided address.
- For international orders: packages do not include insurance or tracking beyond the US border, and no refunds are issued for damages, customs seizures, or loss.
- All customers, domestic and international, are responsible for complying with their country’s regulations regarding the products purchased.
- International customers are responsible for paying any applicable import taxes or duties.
Shipping Rates & Estimated Delivery Times
| Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Under $50 | $7.99 | 7-28 business days |
| $50 - $99 | $5.99 | 7-28 business days |
| Over $99 | Free | 7-28 business days |
Note:
- Shipping costs to remote or less accessible regions will be calculated based on logistics and will be displayed during checkout.
How to Track Your Shipment
- Once your order ships and you provide your email, you will receive a confirmation email with a tracking link.
What About Pre-Order Items?
- Orders that include pre-order items will ship together once all items are available.
- To receive in-stock items immediately, place separate orders for in-stock and pre-order products.
Additional Restrictions & Notes
- Promotions that include free shipping are subject to specific conditions.
- Some products may not qualify for free shipping.
- Due to high international shipping costs, our couriers are instructed not to return packages after multiple delivery attempts fail.
Contact Information: